RTO Trader

Staff Command / Operations

A command center
for your team.

From pending agreements to past-due accounts, give staff a clear place to find the work and open the record behind it.

Staff Command

A clearer view
of the rental business.

AGREEMENTSReview queue
COLLECTIONS30–90+ days
RT account recordsAgreement · payments · history
Current
Welcome callsReview before billing begins
Pending
Customer requestsRepair · pickup · support
Follow up
Illustrative product view · Sample statuses

The daily view

Turn account details
into clear next steps.

See approvals, welcome calls, billing totals, and customer requests. Open the corresponding account when it’s time to act.

Agreement approval

Open stamped agreements and review any possible DNR matches before approval.

Welcome calls

Let an agent record the completed customer call before the account begins billing.

Customer requests

Review repair, pickup, and support requests and update their status.

Collections visibility

Know where
attention is needed.

Group each account by its oldest unpaid overdue invoice. Partial payments reduce its outstanding balance.

30–59 days

Identify accounts that need collection follow-up.

60–89 days

Review older balances alongside the account history.

90+ days

Keep long-outstanding balances visible for staff review.

Account history

Every account
has a story.

Give staff the context behind the current balance and status.

  • Calls, notes, and decisionsReview staff notes, recorded calls, approvals, and DNR decisions.
  • Invoices and recorded paymentsOpen billing records and receipts from the account.
  • CloseoutRecord the final outcome and stop future invoice generation.