Payment progress
A 0–100 tracker reflects fully paid scheduled invoices. A recorded final payoff marks the rental complete.
Customer Command / Customer access
Their rental.
Within reach.
Give each linked customer a place to check payment progress, view recorded payments, and contact the team about their building.
Customer CommandIllustrative view
Your rental.
Your progress.
Payment tracker / Sample account
25/100 complete
6 of 24 scheduled invoices paid
Recent paymentsRecorded
Repair requestIn review
Account activity and customer support in one view.
A focused account view
Make the essentials
easy to find.
Staff connect the customer’s WordPress login to the RT account. The portal displays that customer’s linked rental information.
Recent payments
Show recent recorded payments and receipt references alongside the posted account balance.
Pay Online
Open the hosted payment link configured by the operator for that RT account.
Request trackingIllustrative view
Support, with
a visible next step.
Repair requestBuilding issue described
In reviewPickup requestStaff coordinating next steps
ScheduledGeneral supportQuestion received by the team
ReceivedSample requests and statuses.
Building support
A place to
ask for help.
- Repair requestsDescribe a problem with the building for staff to review.
- Pickup requestsAsk the operator to arrange a pickup and confirm the next steps.
- Request trackingFollow a request from received through review, scheduling, and closure.
Customer experience
Useful answers.
Clear expectations.
What updates the payment tracker?
The tracker uses payment records in RTO Billing. Scheduled invoices count toward progress once they are fully paid.
Where does Pay Online lead?
The operator supplies a hosted checkout link. The portal opens that link for the customer, and the account reflects payments recorded in Billing.
Does a pickup request end the rental?
Staff review the request and confirm the pickup. Account closeout is recorded separately once the outcome is complete.